Contact and customer support
We answer by email and phone on business days. We always reply.
Customer support
Email: support@mylilstep.com
Phone and WhatsApp: +55 16 99750-7256
Hours: business days, 9am to 6pm (Brasília time).
Usual reply time: under 24 hours on business days. Maximum committed time: 2 business days.
Data protection
To exercise rights over your personal data or raise a privacy question: privacy@mylilstep.com.
Address
Alan Aparecido da Silva
Avenida José Cendon Farto, 760, Araraquara/SP — 14806-361, Brasil
Remote support only. We have no premises open to the public and do not receive visitors at this address.
Before you write
If the files have not arrived, check spam, junk and promotions first and search for Lilstep. That is where the email is in the vast majority of cases.
To request a refund, just tell us the email address you used at checkout. No reason needed.
To speed anything up, quote the checkout email and, if you can, the date.
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